RETURNS & REFUNDS

OUR RETURNS POLICY

We want you to be happy with your Tillywear order. If you have any questions or concerns, please contact us at info@tillywear.com and we’ll be happy to help.

All Tillywear products are made to order. Please choose your size and colour carefully before placing your order, and use the size guide provided on each product page.

CHANGING YOUR MIND

If you purchase from Tillywear online, you generally have the right to cancel your order within 14 calendar days of receiving your item, without needing to give a reason.

If you wish to cancel your order, please contact us at info@tillywear.com within this period.

After notifying us, you must return the item within a further 14 calendar days.

To be eligible for a change-of-mind return, the item must be:

• Unworn
• Unwashed
• In its original condition
• Free from marks, stains, odours or damage

You may handle the item only as much as necessary to check its size, fit and appearance, in the same way you would in a shop.

Unless the item is faulty, damaged or incorrect, return postage for a change-of-mind return is the customer’s responsibility.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@tillywear.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

We’ll review the issue and work with you to arrange an appropriate solution.

This may include a replacement or refund, depending on the circumstances and your legal rights.

PERSONALISED OR BESPOKE ITEMS

Items that have been genuinely personalised or made to your specific requirements may not be eligible for cancellation due to a change of mind.

This does not affect your legal rights if the item is faulty, damaged or incorrect.

REFUNDS

Where a refund is approved, it will normally be issued to the original payment method.

For eligible cancelled orders, refunds will be processed within 14 days of receiving the returned item, or receiving suitable evidence that the item has been returned, where applicable.

Any refund will be made in accordance with applicable UK consumer law.

Please allow additional time for the refund to appear in your account, depending on your payment provider.

CONTACT US

For all return and refund enquiries, please contact:

info@tillywear.com

Please include your order number so we can help you as quickly as possible.